Sometimes, things come up and guests have to cancel. To keep things running smoothly, you can choose a cancellation policy for each of your listings. When you’re ready to do that, here’s how.
MiniStays has 4 Cancellation Policies for Hosts to Choose From
Flexible
• To receive a full refund, guests must cancel at least 24 hours before check-in.
• If Guests cancel after that, they’ll pay for each night they stay, plus 7 nights. Unless there are less than 7 nights until rental end date
Moderate
• To receive a full refund, guests must cancel at least 14 days before check-in .
• If Guests cancel after that, they’ll pay for each night they stay, plus 14 nights. Unless there are less than 14 nights until rental end date
Firm
• To receive a full refund, guests must cancel at least 30 days before check-in, or alternatively, within 48 hours of booking, if there are still at least 14 days before check-in
• If Guests cancel outside of these timeframes, they’ll pay for each night they stay, plus 30 nights. Unless there are less than 30 nights until rental end date
Strict
• To receive a full refund, guests must cancel within 48 hours of booking at least 30 days before check-in
• If Guests cancel after that, they’ll pay for each night they stay, plus 30 nights. Unless there are less than 30 nights until rental end date
Security Deposit and Cancellations
In the event the reservation is cancelled prior to the start date, MiniStays will charge back the Host and return the security deposit back to the Guest less any service fees.
In the event the reservation is cancelled during the reservation, Guests should clarify with the Host how the deposit is handled in conjunction with the Host’s Cancellation Policy.
MiniStays does not hold, nor is MiniStays responsible for returning the Security Deposit once the rental period has started. It is between the Host and Guest to coordinate the return of the Security Deposit.
