Maybe you just need the peace of mind before booking, or perhaps you need to cancel right now. Here’s how to find the cancellation policy for your stay.
Find the Cancelation Policy Before you Book
You can find cancellation details on the checkout page of a listing—before you pay.
Find the Cancellation Policy for an Existing Reservation
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- Click “My Stays” and select the 3 dots in the upper right hand corner of the reservation you want to check
- Click “Cancel”, see Cancellation Policy
- Click Details
Cancellation Deadlines and Refunds
The times and dates we display for cancellation policies are based on the local time zone of the listing. Cancellation deadlines for receiving refunds are measured from the check-in date for the listing in its local time zone.
If you want to know what your refund will be, start canceling your reservation and we’ll show you a detailed breakdown. Depending on the length of your stay, when you cancel, and the cancellation policy that applies to your reservation, you may get a partial refund if you cancel after check-in—learn more about different cancellation policies.
Learn more about how refunds work for cancellations. Remember that the amount refunded will never be more than the amount you have actually paid at the time you cancel.
Extenuating Circumstances
Did an emergency or natural disaster disrupt your reservation? You may be eligible for a refund due to extenuating circumstances and potentially waive your cancellation fee.
Issues While you’re on a Trip
If you encounter issues when you arrive at your listing that the Host cannot resolve quickly, you may be protected under our Rebooking and Refund Policy.
Cancellation Policies for Hosts
If you are a Host or want to learn more about what cancellation policies are available, please refer to cancellation policies for your listing.
