We take steps to protect MiniStays’s platform’s integrity and mitigate the risks and losses associated with fraud, scams, and abuse by taking action against violators.
What we do allow
- Select off-site payments: Certain off-site payments are permitted only when permission has been granted in advance by MiniStays and guests are made aware prior to booking. This includes but is not limited to: collections of local tax or occupancy tax, “all-inclusive” fees at timeshares or resorts, security deposits or incidental fees such as pet fees, valet parking, wifi charge, gym fee, breakfast fee, etc.
What we don’t allow
- Extortion: Hosts and guests must not use direct or indirect threats to coerce an intended outcome (ex: a payment, review, etc.) from an individual or group.
- Off-platform activity: Hosts and guests must not communicate, share personal contact information, pay, or request payment for a reservation or experience outside of MiniStays’s platform.
- Non-fraud chargebacks: Hosts and guests must not attempt to misuse or make false chargeback claims to obtain a refund.
Learn more about our policy for collecting fees in person.
