This article provides some general information on how to contact MiniStays in order to exercise your data subject rights under applicable law. If you have any general questions about privacy or data protection at MiniStays, you can send us an email.
Please note that you may be required to verify your identity and request before further action is taken. As a part of this process, government identification may be required. Consistent with applicable law, you may designate an authorized agent to make a request on your behalf. In order to designate an authorized agent to make a request on your behalf, you must provide a valid power of attorney. Or, the agent must provide proof that you gave the agent signed permission to submit the request. Additionally, you must either (i) verify the your identity with us or (ii) directly confirm with us that the you provided the authorized agent permission to submit the request.
Account deactivation
How to deactivate your account
When you deactivate your account, any current reservations you have as a host or a guest will be deemed automatically canceled by you. This will then trigger the relevant cancellation policy will apply.
You can deactivate your account by Contacting Us.
Account deletion
Deleting your account will result in the permanent closure of your MiniStays account that can’t be reversed. Once your account deletion request has been processed, your personal information will be permanently deleted.(except for certain information that we may retain, as outlined in our Privacy Policy). This means that we’ll no longer be able to provide our services to you and if you decide to use Ministays again in the future, you’ll need to set up a new account.
Data access
You can always review information within your MiniStays account dashboard.
Right to portability
In certain jurisdictions, the applicable law may allow you to receive a copy of the personal information you have provided to Ministays. If you’re permitted to exercise this right, you can request to receive certain personal information in a structured, commonly used, and machine-readable format. Alternatively, you can request that we transmit this information to another service provider, where technically feasible.
Opting out from marketing communications
Exercising your right to opt out from receiving marketing emails, notifications, text messages, or calls
You can change your marketing preferences at any time by either clicking the “unsubscribe” link at the bottom of any marketing email Or by Contacting Us.
If you are still receiving emails from MiniStays after opting out
We will continue to use the contact details you provided to send you notifications related to a service you have requested.(ex: booking confirmation emails, transactional emails). If you do not want to receive any notifications from Ministays, you’ll need to deactivate or delete your MiniStays account.
Opting out of Ministays usage of personal data for direct marketing purposes
If permitted under the laws of the jurisdiction where you reside, you can opt out of such direct marketing activities as outlined in our Privacy Policy by sending us an email. For opting out of marketing communications, see above.
See our Cookie Policy for information on how to manage your cookies.
Opting Out of Data Sharing with Third Parties
We do not sell personal information to third parties. However, we may share personal information. This information may include your location, listings you’ve clicked on or viewed, or your device information with certain third parties to perform targeted advertising or data analytics, which could be characterized as “selling,” “sharing,” or “targeted advertising” under California or other state privacy laws.
Note: if you are not logged in to your account, opting out of sharing may only affect the device or browser you are using.
Object to Processing
How to Object to Ministays’s Processing of Some of Your Personal Data for Certain Specific Purposes
If permitted under the laws of the jurisdiction where you reside, you may request that MiniStays not process your personal information for certain specific purposes (including profiling) where such processing is based on legitimate interest. If you object to such processing, MiniStays will no longer process your personal information for these purposes unless we can demonstrate compelling legitimate grounds for such processing, or such processing is required for the establishment, exercise, or defense of legal claims.
You may exercise your rights to object to processing by sending us an email.
Account information updates and corrections
How to correct information Ministays has about you
You have the right to ensure certain personal data is accurate and up-to-date. You can edit profile information within your account profile. To request the correction or amendment of other personal data, contact us. Note that some personal data may not be eligible for correction. For example, changes to reviews are governed by our review policy.
Non-user data subject rights
If you are a non-user, you can exercise any of your non-user data subject rights via email or by post. The relevant postal addresses are listed on our Privacy Policy Supplement. To help us process your request:
- Specify your country of residence
- For emails and letters, include the subject “Privacy Data Subject Right Request”
Note that before taking action on your request, MiniStays may need to confirm your identity.
Sensitive data processing
In certain jurisdictions, the applicable law may allow you to opt-out of or limit the processing of your sensitive personal information for uses that do not otherwise meet certain exemption reasons, which Include the following:
- The use is necessary to perform services reasonably expected by the user (particularly with respect to tax reporting)
- The use is reasonably necessary and proportionate to help ensure security and integrity. This includes (i) resisting malicious, deceptive, fraudulent, or illegal actions and (ii) ensuring the physical safety of natural persons);
- The use is necessary to verify customer information; or
- The use is necessary to verify or maintain the quality or safety of the service
You may exercise your right to opt-out or limit the use of sensitive data processing in applicable jurisdictions by sending us an email.
