It’s important to know that Hosts should never cancel a reservation on MiniStays for any reason that violates our policies.
Valid Cancellation Reasons
We understand that cancellations are sometimes unavoidable due to circumstances outside of the Host’s control. If a Host has to cancel for a valid reason, we’ll work with them and help their guests find another stay. MiniStays will allow this cancellation without the Host incurring consequences from cancelling.
Valid cancellation reasons include:
- Circumstances beyond the Host’s control, such as major damage to a listing, emergency repairs (like a gas leak or burst pipe), or serious personal illness that prevents hosting.
- Proof that a guest intends to break one of the house rules included in the Listing Details. Or, if the Guests have an unauthorized party or otherwise violate our Party and Events Policy
- An Extenuating Circumstance, such as declared emergencies and epidemics or government travel restrictions
If a Host uses Instant Book, they may be able to cancel for additional valid reasons without consequences under certain circumstances. Some examples include:
- The guest makes it clear they’ll likely break one of the Host’s house rules, like bringing a pet or smoking
- The guest has several unfavorable reviews or a lack of profile information that concerns the Host
Hosts will be able to cancel Instant Book reservations online for these reasons in most cases, but sometimes they may have to contact us to cancel without consequences. If a Host cancels a large number of Instant Book reservations, they may be required to turn off Instant Book.
To cancel in one of these situations, a Host may be required to submit proof. For example, they might be asked to provide photos, videos, and other documentation in the case of emergency repairs. Or, a letter from a doctor in the case of serious personal illness.
If a Host cannot honor a reservation—regardless of the reason—it’s their responsibility to cancel in a timely manner to allow their guest time to adjust their plans.
If you’re not sure if your situation qualifies, contact us before you cancel.
