To help MiniStays run smoothly and to cover the cost of services like our customer support, operations, and managing transactions we charge a service fee when payments are made.
Split-Fee
This fee structure is the most common in our industry and is split between the Host and the Guest.
Host Service Fee
Hosts Service Fees are subject to the computation of processor transaction fees. The Host Service Fee may vary between 1.5-2%
This fee is calculated from the subtotal of the payment made by the guest. (this includes the monthly rate and any additional fees charged by the Host). This fee is automatically deducted from the Host payout.
Guest Service Fee
Guest service fees are 3-5% of the booking subtotal depending on the guests payment method. Credit and debit card fees are 5% and bank transfer (ACH) fees are 3%. (the service fee applies to the monthly rate and additional fees charged by the Host such as cleaning and pet fees)
The guest service fee can be seen during checkout before you book.
VAT Charges
Value-Added Tax (VAT), or Goods and Services Tax (GST), is a consumption tax assessed on most supplies of goods or services. In some jurisdictions, VAT/GST may be known by another name such as Japanese Consumption Tax (JCT) in Japan or Québec Sales Tax (QST) in Québec, Canada.
As a result, we may be required to charge VAT on certain fees received for services supplied to guests. For instance, some jurisdictions, including Australia, Norway, Switzerland, Iceland, and the European Union, may be subject to VAT as Electronically Supplied Services (ESS). VAT laws relating to ESS are rapidly changing, and it is anticipated that additional jurisdictions may implement ESS VAT laws.
For more information on VAT in the EU, visit the Taxation and Customs Union.
Guest VAT
Applicable VAT is calculated based on the service fee total. If applicable, VAT is charged at the time of booking according to the billing information provided to us. If the booking is changed, VAT adjusts to reflect any change in the service fee amount.
Depending on the laws of the jurisdiction involved, VAT may also be applicable to the above fees.
We reserve the right to change our service fees at any time, and any changes will be made in accordance with our Terms of Service.
