One of the ways MiniStays fosters trust between Hosts and guests is through our review process for stays. This helps our community make informed booking and hosting decisions and provides Guests and Hosts with honest feedback to help them improve. MiniStays Review Policy is intended to help ensure the feedback provided is authentic, trustworthy, and useful to our community.
Reviews must be unbiased, contain relevant information reflecting the actual experience of the reviewer during the stay, and follow our Content Policy.
Reviews Should be Unbiased
- Members of the MiniStays community may not coerce, intimidate, extort, threaten, incentivize or manipulate another person to influence a review. For example, promising compensation in exchange for a positive review or threatening consequences in the event of a negative review.
- Reviews may not be provided or withheld in exchange for something of value. Like a discount, refund, reciprocal review, or promise not to take negative action against the reviewer. They also may not be used as an attempt to mislead or deceive MiniStays or another person. For example, guests should not write biased or inauthentic reviews as a form of retaliation against a Host who enforces a policy or rule.
- Reviews may only be provided in connection with a genuine stay. For example, Hosts are not allowed to accept a fake reservation in exchange for a positive review, use a second account to leave themselves a review, or coordinate with others to manipulate the review system.
- Reviews may not be used for the purpose of harming competition. For example, Hosts are not allowed to post biased reviews of listings they are affiliated with or directly compete with.
Reviews Should be Relevant
- Reviews must provide relevant information about the reviewer’s experience with the Host, guest, or stay, that would help other community members make informed booking and hosting decisions.
- If a guest never arrived for their stay, or had to cancel due to circumstances unrelated to that stay, their review may be removed.
Reviews Should Follow our Content Policy
Reviews may not contain explicit, discriminatory, harmful, fraudulent, illegal or other content that violates our Content Policy.
Reporting Reviews Under this Policy
To report a review for violating this policy, contact us.
If a review violates this policy, we may remove that review, including any associated ratings and other content. We take the removal of any review seriously and only do so where there is a clear violation of this policy. Depending on the nature of the violation, we may also restrict, suspend, or remove the associated MiniStays account.
This policy may be applied differently in different places to reflect what local law permits or requires.
Removing a Review You Wrote
Once a review you’ve written has been published, you can contact us to request for it to be removed.
